Shipping & Returns Policy

Handling Time

5/24/2020 Standard Shipping Handling Time:  8 Business Days  due to increased orders, and shipping delays related to COVID

Rapid Shipping

Rapid Shipping Time: Next business day when you pay using Cashapp. (orders placed before 2pm EST., Sorry not available on financed computers).

At checkout, choose “Rush 24HR Shipping

After completion of order send payment via Cashapp to $raptortechpcs

for payments larger then 2200.00, pay the initial 2200.00 on first payment then in 24 hours pay the balance. Order is shipped same day balance is paid Sorry, financed orders do not qualify for 24hr shipping.

Standard Shipping

All Shipping is provided by UPS Home Delivery. Faster shipping options are available upon request for an additional fee.

All U.S. mainland system orders include free shipping.  Canada, Alaska, Hawaii, U.S. Territories, APO’s, Puerto Rico shipping incur a $75 shipping fee.

Customers are provided a tracking number within 24 hours of shipped system.

All orders are shipped insured and requiring a signature at delivery.  If you are not available at time of delivery please make arrangements with the shipper to pick up from their location.

We only ship to billing address of credit card used to complete transaction.

Our Return Policy

You do have a 30 day return policy on computers purchased (starting from date tracking shows delivered). If you decide to return the system you will be responsible for the insured shipping and charged a restocking fee of 20% of the total purchase price, no exceptions. This policy does not apply to DOA equipment.

Computer systems returned with missing or swapped components (i.e., keyboard, mouse, graphics card, etc) will not be refunded and it will be the responsibility of the customer to pay for return shipping of item.

If a computer arrives to us damaged due to improper shipping or from shipper fault and no insurance is provided to cover damage, we cannot refund the item and you are responsible for return shipping.

If an item arrives to you damaged, please notify us within 5 business days of tracking showing delivered to your address. so we can exchange that item. If an item arrives not fitting the description, we will pay for return shipping for the item for replacement.

Please contact us 440-406-2700 before returning items.